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  • The Fish Tank, Newton Aycliffe
  • 01325 965 965
  • enquiries@thefishtank.com
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  • Home
    • Swim
    • Refresh
    • Adventure
    • Party
  • About Us
    • FAQ
    • Join our Team
    • Contact Us
    • Blog
  • My account
  • Shop
    • Membership
    • Swim Shop and Activities
    • Parties
    • Basket
    • Terms and Conditions
      • Terms and Conditions
      • Membership Terms and Conditions
      • Privacy Policy
      • Refunds & Returns Policy
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© 2020

Refunds & Returns Policy

Refunds

Please note we are unable to offer refunds for our swim and activity sessions. If you contact us at least 7 days prior to your visit we will do our best to rearrange your session. Please note that we may not be able to rearrange sessions on weekends or during school holidays.

Returns

We will be more than happy to offer a refund for any unworn items returned to us in their original and undamaged packaging, with tags intact. Please note that we will only be liable for a refund if these conditions are met and failure to comply will result in a delayed or unfulfilled refund. Please speak to a member of our team during your visit for assistance.

Exchanges

We are also happy to offer an exchange for any unworn items returned to us in their original and undamaged packaging, with tags intact. If you would like to exchange an item for another size, please speak to a member of our team during your visit to exchange your item, so we can check availability of our alternatives. If we are unable to fulfil your exchange request we will provide a refund.

In the unlikely event there is a fault with your purchase, please advise us upon collection.

Please do not hesitate to contact us should you require any other help or advice.

Telephone: 01325 965 965 E-mail: enquiries@thefishtank.com

© 2025 The Fish Tank
  • Home
    • Swim
    • Refresh
    • Adventure
    • Party
  • About Us
    • FAQ
    • Join our Team
    • Contact Us
    • Blog
  • My account
  • Shop
    • Membership
    • Swim Shop and Activities
    • Parties
    • Basket
    • Terms and Conditions
      • Terms and Conditions
      • Membership Terms and Conditions
      • Privacy Policy
      • Refunds & Returns Policy
  • Basket
  • Home
    • Swim
    • Refresh
    • Adventure
    • Party
  • About Us
    • FAQ
    • Join our Team
    • Contact Us
    • Blog
  • My account
  • Shop
    • Membership
    • Swim Shop and Activities
    • Parties
    • Basket
    • Terms and Conditions
      • Terms and Conditions
      • Membership Terms and Conditions
      • Privacy Policy
      • Refunds & Returns Policy
  • Basket

© 2021

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